Customer retention can and must be achieved, even during the collection of receivables. The precondition for this is the use of flexible receivables management software that makes it possible to deal with debtors individually but to remain highly efficient despite this.
Receivables management is faced with the challenge of fulfilling apparently opposing aims: defaults on payment must be avoided and the realization ratio increased. At the same time, however, a lot of care is necessary in dealing with late payers in order to avoid endangering customer retention or ideally to strengthen it. This can only be achieved by dealing with customers very individually. Parallel to this, however, the efficiency in receivables management should also be increased.
In order to be able to control individually which measure is necessary for which customer, even in mass business, flexible, configurable receivables management software is needed. This allows dunning processes and debt collection tasks which take into account individual situations and preconditions to be automated. It is also important that all the steps carried out are transparent and comprehensible at any time.
The integrated receivables management software of CAM Industry & Trade makes it possible for you to allocate customers to so-called dunning groups. These dunning groups can be allocated different measures and series of measures, which can then be carried out automatically. You could, for example, pass on all claims above a particular amount to an external service provider, who then takes care of them. Or you can stipulate that for a particular customer group automated dunning letters will be sent. Almost anything is possible – the design of the measures is strictly aligned with your wishes and needs. The software records all the measures that have been carried out so that you can review them at any time.
CAM Industry & Trade offers the following measures:
Telephone payment reminder
Assignment to a debt collection agency
Advantages of software support in receivables management
Reduction of operative costs
Reduction of average collection periods
Clear processes and responsibilities
Increased customer retention
Comprehensive analysis possibilities
Receivables management and customer retention – a contradiction
When chasing overdue receivables, two aims need to be fulfilled at the same time: the receipt of payment and the retention or even the further extension of the business relationship with the customer.